Home > About us

FAQs



Answer

The passwords you enter are encrypted in our database and we cannot retrieve it. Hence you will have to set a new password. This is done by clicking the 'forgot password' link on the login page. You will have to enter the email with which you registered the campaign on the page that appears. We will then send a password reset mail to that email.

Answer

Use the contact support link to send us your request. We will then guide you through the change process.

Answer

Use the link: manage funds->brand to upload a new photo. Currently we support only one image for a campaign. However, we are planning to allow fund raisers to add more images to the campaign.

Answer

The landing page update process can be done using the following options:
Manage fund -> modify
Manage fund -> brand
Campaign updates -> add new update
Campaign updates -> modify an update.
Please note that only one Campaign update is allowed per day

Answer

Social media sharing can be done both by you and your donors. Just click the "share on social media" menu option available on the campaign admin page/ fund landing page/ contribute page/ thank you page

Answer

Individuals, charitable organisations and ngo's can raise funds for their causes and charities. Politicians can raise funds for their political campaigns. Each fund raiser will register at contributenet.com providing name, address, pan card number, phone, email and bank account details for starting campaigns. The campaigns also need to be approved by Contributenet before funds can be raised.

Answer

Persons outside india can raise funds. However, they will need a pan card under india income tax, and a bank account in indian currency to do it.

Answer

You can do that provided pan card and bank account details of the person receiving the funds are provided for each campaign.

Answer

Currently only country India and currency INR is available. However, we are working on the issue and contributions foreign countries and in foreign currencies should soon be possible.

Answer

Each registrant can run multiple campaigns. You add a new campaign using the option: manage funds-add new fund. Accounts are maintained separately for each fund.

Answer

Verification documents include pan card, incorporation certificate, 80g registration under income tax, etc. Certified copies of these documents can be scanned and attached to an email addressed to [email protected] and submitted. Approval is done on the basis of these documents, and bank account details, and it is after the approval that you can login to your account and start raising funds.

Answer

You will receive a notification about each donation at the email address you have provided for the campaign. This can be the login email, alternate email or an additional email that you have provided. You can provide these using the option: manage funds->modify.

Answer

The funds raised by your campaign belongs to you. We deduct a small percentage as fees for our services and charges payable to payment facilitator, and transfer the entire balance to you. The transfer is done to the bank account you had specified at the time of creating the campaign. These transfers occur every 48 hours. A donation will be credited to the campaign account (less charges as above) normally in three days.

Answer

Small percentages will be deducted by the payment processor, gst to government and fees for contributenet services. Currently these total 6% and the balance will be credited to your bank account.

Answer

You can set limits both for the time and individual contributions. Donations will be accepted only up the set time limit. If contribution limit is set, donors will be able to donate only up to that limit.

Answer

If you want to extend the deadline, two options are available to you. One is simply to extend the deadline by editing: manage funds->modify option. The other is to start a new campaign: manage funds->add new fund. You can also remove the date deadline by dates shown against 'date from' and 'date to' using manage funds->modify.

Answer

Use the link: Manage funds->modify->un publish to stop accepting more contributions. This will cause the message 'Campaign is not raising money currently' to display on you page. You can use the publish option to reactivate the campaign.

Answer

The support will be for two areas. One is support for using the platform and its functionalities. This is provided usually in the form answering queries you submit through the "contact support" link. If you want, we can also schedule a training session over the phone at a date and time fixed in advance. The second type of support is for raising funds successfully. This will be in the form of advice on best practices.

Answer

Fundraisers will issue the 80g tax exemption certificate directly to donors, whose donations have been successful you can see successful donations with details of donors in the reports that contributenet .com generates for each campaign.